Terms of service
Welcome to Rosvelta.
These Terms of Service explain the rules that apply when you visit our website, purchase from us, contact us, or use any services, content, tools, features, or products offered through our website.
Throughout these Terms, “Rosvelta,” “we,” “us,” and “our” refer to Rosvelta. By accessing our website or purchasing from us, you agree to these Terms of Service, our Privacy Policy, Refund & Return Policy, Shipping Policy, and any other policies referenced on our website.
If you do not agree to these Terms, you should not use our website or purchase from us.
1. Our Store
Rosvelta operates this online store and may use third-party platforms, including Shopify, to provide the e-commerce tools that allow us to sell products and services to you.
Any purchase you make through our website is made directly with Rosvelta. Shopify and other platform providers are not responsible for the products you purchase from us, your use of those products, or any issue arising from a transaction between you and Rosvelta.
2. Eligibility
By using our website, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have permission from a parent or legal guardian to use this website.
You may not use our website or products for any illegal, unauthorized, harmful, or unsafe purpose.
3. Account Information
You may be asked to provide certain information when placing an order, creating an account, contacting support, or using features on our website.
You agree that all information you provide is accurate, current, and complete. You are responsible for keeping your account login details secure and for all activity that occurs under your account.
We reserve the right to suspend, restrict, or terminate access to your account if we believe you have violated these Terms or used our services improperly.
4. Our Products
We make reasonable efforts to display product descriptions, images, features, colors, sizes, materials, ingredients, quantities, and details accurately. However, product appearance may vary depending on your device, screen settings, lighting, packaging updates, supplier changes, or manufacturing improvements.
We may update, modify, discontinue, or limit the availability of any product at any time without notice.
All products are subject to availability. We reserve the right to limit quantities, refuse sales, or cancel orders at our discretion where permitted by law.
5. Product Use & Safety Disclaimer
Rosvelta products are intended for personal, household, lifestyle, wellness, pet, accessory, toy, or general consumer use, depending on the specific product purchased.
Our products are not intended to replace professional medical, veterinary, nutritional, legal, or safety advice unless expressly stated otherwise.
Information on our website is provided for general informational purposes only. Product descriptions, guides, images, reviews, demonstrations, or marketing materials should not be interpreted as professional advice or as a guarantee of specific results.
If a product is intended for wellness, supplement, edible, pet-use, child-use, body-contact, or personal-care purposes, you are responsible for reading and following all instructions, warnings, ingredient lists, age guidance, usage directions, and safety information before use.
If you have a medical condition, allergy, sensitivity, dietary restriction, are pregnant, are using medication, are purchasing for a child or pet, or are unsure whether a product is suitable, you should consult a qualified professional before use.
Always stop using a product and seek appropriate advice if you experience unusual discomfort, irritation, allergic reaction, pain, adverse effects, or an unexpected response.
6. Use as Directed
You agree to use Rosvelta products only as instructed and only for their intended purpose.
You should carefully read and follow any instructions, warnings, product manuals, packaging information, age recommendations, dosage guidance, ingredient information, and safety guidance provided with the product or on our website.
Rosvelta is not responsible for injury, loss, irritation, allergic reaction, damage, poor results, misuse, unsafe use, improper storage, excessive use, ignoring instructions, modifying the product, using incompatible accessories, or using the product in a way that is not recommended.
7. Results May Vary
Results from Rosvelta products may vary from person to person, household to household, or pet to pet, depending on the specific product.
We do not guarantee that every customer will experience the same results, benefits, sensations, improvements, reactions, or outcomes.
Customer reviews, testimonials, product images, demonstrations, or marketing statements represent individual experiences and do not guarantee that you will achieve the same results.
8. Orders
When you place an order on our website, you are making an offer to purchase the selected product.
Your order is not accepted until we confirm acceptance and process the payment. We reserve the right to accept, decline, cancel, or limit any order for any reason, including suspected fraud, pricing errors, inventory issues, payment problems, shipping restrictions, compliance concerns, or misuse of promotions.
If we cancel or modify your order, we will attempt to notify you using the email address, phone number, billing address, or shipping address provided at checkout.
You agree that purchases made through our website are for personal or household use only and not for resale, export, or commercial distribution without our written permission.
9. Prices, Taxes & Billing
Prices, discounts, promotions, and product availability are subject to change without notice.
The price charged for your order will be the price shown at checkout at the time you place your order, unless there is an obvious error.
Unless stated otherwise, prices do not include shipping fees, taxes, customs duties, import fees, clearance charges, or other charges that may apply depending on your location.
You agree to provide accurate and complete billing, payment, shipping, and contact information. You also confirm that you are authorized to use the payment method provided.
10. Payment
Payments on our website are processed through secure third-party payment providers.
We do not directly store your full payment card number or security code on our own systems. Payment providers may process your payment information according to their own privacy and security practices.
If your payment is declined, incomplete, reversed, flagged, or suspected to be fraudulent, we may cancel or delay your order.
11. Shipping & Delivery
Delivery times shown on our website are estimates only and are not guaranteed.
We are not responsible for delays caused by shipping carriers, customs processing, incorrect addresses, failed delivery attempts, weather, holidays, local disruptions, high order volume, or events outside our control.
Once an order is transferred to the carrier, delivery is handled by the shipping carrier. If tracking shows that an order has been delivered, but you believe there is a delivery issue, you should contact the shipping carrier first. You may also contact us and we will do our best to assist.
Customs duties, import taxes, clearance charges, or local delivery fees may be the customer’s responsibility unless otherwise stated.
12. Returns, Refunds & Guarantees
Purchases from Rosvelta are subject to our Refund & Return Policy.
Any money-back guarantee, return promise, exchange, refund, replacement, or store credit is subject to the conditions, exclusions, inspection process, and time limits stated in our Refund & Return Policy.
We reserve the right to refuse returns or refunds that do not comply with our Refund & Return Policy, including unauthorized returns, incomplete returns, opened or used hygiene-sensitive items where not eligible, opened or consumed products where not eligible, or items damaged through misuse.
13. Product Information & Website Content
We try to keep information on our website accurate and updated, but errors, inaccuracies, or omissions may occur.
Information may relate to product descriptions, pricing, promotions, shipping costs, delivery times, availability, images, product features, ingredients, materials, sizes, colors, or specifications.
We reserve the right to correct errors, update information, cancel orders, or modify content at any time without prior notice, including after an order has been submitted, where permitted by law.
14. Intellectual Property
All content on our website, including text, graphics, logos, images, videos, product names, designs, icons, page layouts, and other materials, is owned by Rosvelta or licensed to us.
You may use our website for personal, non-commercial purposes only.
You may not copy, reproduce, modify, distribute, display, sell, resell, exploit, scrape, or use any part of our website, branding, content, or products without our prior written permission.
15. Feedback, Reviews & Submissions
If you submit reviews, comments, photos, videos, feedback, suggestions, ideas, or other materials to us, you grant Rosvelta a worldwide, royalty-free, perpetual, sublicensable right to use, reproduce, edit, publish, translate, distribute, display, and promote that content for business, marketing, product improvement, and commercial purposes.
You confirm that any content you submit is accurate, lawful, does not violate the rights of others, and does not contain harmful, abusive, misleading, defamatory, obscene, or illegal material.
We may monitor, edit, reject, or remove submitted content at our discretion.
16. Third-Party Tools & Links
Our website may include third-party tools, apps, payment options, embedded features, links, or services.
We do not control and are not responsible for third-party websites, tools, policies, services, content, accuracy, security, or practices.
If you access third-party websites or tools, you do so at your own risk and should review their terms and privacy policies before using them.
17. Privacy
Your submission of personal information through our website is governed by our Privacy Policy.
Because our store may be powered by Shopify and may use other third-party service providers, certain personal information may also be processed by Shopify, payment providers, shipping partners, marketing platforms, analytics providers, and other service providers as described in our Privacy Policy.
18. Prohibited Uses
You may not use our website, products, or services:
- for any unlawful, harmful, fraudulent, abusive, or unauthorized purpose
- to violate any law, regulation, or third-party right
- to infringe our intellectual property or the intellectual property of others
- to submit false, misleading, or inaccurate information
- to harass, abuse, threaten, defame, discriminate against, or harm others
- to upload or transmit viruses, malware, or harmful code
- to spam, phish, scrape, crawl, hack, or interfere with our website
- to collect or track the personal information of others
- to bypass security features or interfere with website functionality|
- to resell, export, or commercially distribute products without permission
- to misuse promotions, discounts, chargebacks, refunds, or return policies
We reserve the right to suspend or terminate your access to our services if you violate these Terms.
19. Disclaimer of Warranties
Our website and all products and services offered through it are provided on an “as is” and “as available” basis, except where expressly stated otherwise.
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, durability, title, non-infringement, uninterrupted access, error-free operation, or that any product will meet your expectations.
Some jurisdictions do not allow certain warranty exclusions, so some of the above exclusions may not apply to you.
20. Limitation of Liability
To the fullest extent permitted by law, Rosvelta and our owners, directors, employees, affiliates, partners, suppliers, service providers, contractors, and licensors shall not be liable for any indirect, incidental, special, punitive, consequential, or similar damages, including lost profits, lost revenue, lost savings, loss of data, replacement costs, personal misuse, allergic reactions caused by misuse, improper product use, or damages arising from your use of our website or products purchased through it.
Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law, including liability for fraud, intentional misconduct, or consumer rights that cannot be waived.
21. Indemnification
You agree to indemnify, defend, and hold harmless Rosvelta and our affiliates, partners, officers, directors, employees, contractors, service providers, suppliers, and licensors from any claim, demand, loss, damage, liability, or expense, including reasonable legal fees, arising from:
- your breach of these Terms
- your misuse of our website or products
- your violation of any law or third-party right
- your content, feedback, reviews, or submissions
- your fraudulent, abusive, unsafe, or unauthorized conduct
22. Termination
We may suspend, restrict, or terminate your access to our website or services at any time if we believe you have violated these Terms or used our website, products, or services improperly.
Any obligations or liabilities incurred before termination will survive termination.
Sections relating to intellectual property, feedback, privacy, disclaimers, limitation of liability, indemnification, governing law, and any provisions that by their nature should survive will continue to apply after termination.
23. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law or removed where necessary. The remaining provisions will remain valid and enforceable.
24. Waiver
If we do not enforce any part of these Terms, this does not mean we waive our right to enforce it later.
Any waiver must be made in writing to be effective.
25. Assignment
You may not transfer, assign, or delegate your rights or obligations under these Terms without our prior written consent.
We may transfer, assign, or delegate these Terms, or our rights and obligations, without your consent where permitted by law, including in connection with a merger, acquisition, restructuring, sale of assets, or business transfer.
26. Governing Law
These Terms of Service and any separate agreements relating to our services shall be governed by the laws of the jurisdiction where Rosvelta is legally registered, unless mandatory consumer protection laws in your country provide otherwise.
If you operate Rosvelta through a specific company or country, this section should be updated with the correct legal entity and governing jurisdiction.
27. Changes to These Terms
We may update, change, or replace any part of these Terms from time to time.
The most current version will always be available on this page. If required by law, we will provide additional notice of material changes.
Your continued use of our website after changes are posted means you accept the updated Terms.
28. Accessibility
We aim to make our website accessible and usable for all customers.
If you have difficulty accessing any part of our website, policies, or customer support information, please contact us at inforosvelta@gmail.com and we will do our best to assist.
29. Contact Information
Questions about these Terms of Service should be sent to:
Rosvelta
Email: inforosvelta@gmail.com