Privacy policy
Rosvelta operates this website and store. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, contact us, subscribe to marketing, or otherwise interact with our services.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
Depending on how you interact with us, we may collect the following types of personal information:
- contact details, such as your name, email address, phone number, billing address, and shipping address
- order and transaction details, such as products purchased, order history, returns, refunds, exchanges, payment status, and delivery information
- account information, such as login details, preferences, saved addresses, and account settings if you create an account
- customer support information, such as messages, questions, complaints, photos, videos, or other information you send to us
- device and usage information, such as IP address, browser type, device type, pages viewed, time spent on the website, referring pages, and interactions with our website
- marketing information, such as your email or SMS subscription preferences, ad interactions, and communication preferences
We do not intentionally collect sensitive personal information unless you choose to provide it to us, such as through customer support, reviews, surveys, or messages. If you share such information with us, we will only use it to respond to your request, provide support, improve our services, or comply with applicable obligations.
2. How We Collect Personal Information
We may collect personal information in the following ways:
- directly from you when you place an order, create an account, contact support, submit a return request, leave a review, or subscribe to marketing
- automatically when you browse our website through cookies, pixels, analytics tools, and similar technologies
- from service providers who help us operate our store, process payments, fulfill orders, deliver products, provide customer support, prevent fraud, and run marketing campaigns
- from advertising and analytics partners, depending on your cookie and privacy choices
3. How We Use Your Personal Information
We use your personal information to:
- process and fulfill your orders
- arrange shipping and delivery
- process payments, refunds, returns, and exchanges
- provide customer support
- respond to your questions, requests, or complaints
- verify orders and prevent fraud
- improve our website, products, services, and customer experience
- personalize your shopping experience
- send order confirmations, shipping updates, and service-related messages
- send marketing emails or SMS messages where permitted by law or with your consent
- show relevant advertisements and measure advertising performance
- comply with legal, tax, accounting, security, and regulatory obligations
- protect our rights, property, customers, and business
4. Payments
Payments on our website are processed through secure third-party payment providers. We do not directly store your full payment card number or security code on our own systems.
Payment providers may process your payment information in accordance with their own privacy and security policies.
5. Shopify
Our store may be powered by Shopify. Shopify provides the platform that allows us to operate our online store, process orders, manage checkout, and provide our services.
Personal information you provide through our website may be processed by Shopify and other third-party service providers in order to operate the store, process transactions, prevent fraud, improve services, and support the shopping experience.
Shopify may also process certain information independently, including information related to your interaction with our store and other Shopify-powered stores, depending on the features used and your privacy choices.
6. Cookies, Pixels & Tracking Technologies
We use cookies, pixels, tags, analytics tools, and similar technologies to operate and improve our website.
These technologies may help us:
- keep items in your cart
- remember your preferences
- understand how visitors use our website
- improve website performance
- measure advertising results
- personalize content and advertisements
- detect fraud and protect the website
Some cookies are necessary for the website to function. Others, such as analytics or advertising cookies, may depend on your consent or privacy settings.
You can control cookies through your browser settings. If you disable cookies, some parts of our website may not work properly.
7. Marketing Communications
If you subscribe to our marketing communications, make a purchase, or otherwise provide consent where required, we may send you promotional messages by email, SMS, or other available channels.
You can opt out of marketing emails at any time by clicking the unsubscribe link in our emails.
You can opt out of SMS marketing by following the instructions in the message, such as replying STOP where available.
Even if you unsubscribe from marketing, we may still send you non-promotional messages related to your orders, account, delivery, returns, refunds, security, or customer support.
8. SMS Marketing
If you choose to sign up for SMS marketing, you agree to receive recurring text messages from Rosvelta at the phone number you provided. These messages may include promotional offers, cart reminders, order updates, or service-related messages.
Message frequency may vary. Message and data rates may apply depending on your mobile provider.
You do not need to subscribe to SMS marketing to make a purchase from Rosvelta.
You may opt out of SMS marketing at any time by replying STOP to a message where available, or by contacting us at:
9. How We Disclose Personal Information
We may disclose personal information to trusted third parties when necessary to operate our business and provide our services. These may include:
- Shopify
- payment processors
- shipping and fulfillment partners
- customer support providers
- email and SMS marketing platforms
- analytics providers
- advertising partners
- fraud prevention and security providers
- IT, hosting, and cloud service providers
- legal, tax, accounting, and compliance advisors
We may also disclose information if required by law, legal process, government request, fraud investigation, enforcement of our policies, protection of our rights, or in connection with a business transaction such as a merger, sale, restructuring, or transfer of assets.
10. Third-Party Websites
Our website may contain links to third-party websites, apps, payment providers, social media platforms, or other online services.
We are not responsible for the privacy practices, security, content, or policies of third-party websites. You should review their privacy policies before providing personal information to them.
11. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- provide our services
- fulfill orders
- maintain customer records
- provide support
- comply with legal, tax, accounting, and regulatory obligations
- resolve disputes
- prevent fraud
- enforce our agreements and policies
Retention periods may vary depending on the type of information and the reason we collected it.
12. Security
We use reasonable administrative, technical, and organizational measures to help protect personal information.
However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of your personal information.
You are responsible for keeping your account login details confidential. If you believe your account has been accessed without permission, please contact us immediately.
13. International Transfers
We may transfer, store, or process personal information outside the country where you live, including in countries that may have different data protection laws.
Where required, we rely on appropriate safeguards for international transfers, such as recognized contractual protections or other lawful transfer mechanisms.
14. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
- access the personal information we hold about you
- request correction of inaccurate information
- request deletion of your personal information
- request a copy of your personal information
- object to or restrict certain processing
- withdraw consent where processing is based on consent
- opt out of certain marketing or targeted advertising activities
These rights may be subject to legal limitations and exceptions.
To exercise your rights, contact us at:
We may need to verify your identity before processing your request.
15. European Economic Area, United Kingdom & Switzerland
If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have additional rights under applicable privacy laws.
Where required, we process your personal information based on one or more legal bases, including:
- performance of a contract, such as processing and delivering your order
- consent, such as for certain marketing or cookies
- legitimate interests, such as improving our services, preventing fraud, and operating our business
- legal obligations, such as tax, accounting, and compliance requirements
You may also have the right to lodge a complaint with your local data protection authority.
16. California & Other U.S. Privacy Rights
Depending on your U.S. state of residence, you may have rights to access, delete, correct, or opt out of certain uses of your personal information, including targeted advertising or the sale or sharing of personal information as defined by applicable law.
Rosvelta does not knowingly sell personal information in the traditional sense of selling customer data for money. However, certain advertising or analytics activities may be considered “sharing” or “targeted advertising” under some privacy laws.
You may contact us at inforosvelta@gmail.com to exercise applicable privacy rights.
17. Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact us at inforosvelta@gmail.com and we will take appropriate steps to delete the information where required.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, legal requirements, or privacy practices.
When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page. If required by law, we will provide additional notice.
19. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, you can contact us at:
Rosvelta
Email: inforosvelta@gmail.com